What Should You Do If You Have A Complaint?
If you have any complaints about the services provided, please take the following steps:
Contact your financial adviser & tell them about your complaint.
If your adviser has not satisfactorily resolved your complaint within within 3 working days, please contact us on the below listed contact details:
AdviceIQ Partners Pty Ltd
GPO Box 1680
Brisbane Qld 4001
Phone: 07 3164 7938
If you do not receive a satisfactory outcome or have not received a response within 45 days, you have the right to refer the matter to the Financial Ombudsman Service. They can be contacted on:
Financial Ombudsman Service
GPO Box 3
Melbourne Vic 3001
Phone: 1800 367 287